Terms of service

Last Updated: [22 August 2026]

Welcome to [veltfix]. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

These Terms are intended for an Indian e-commerce business and should be read together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy. Indian e-commerce businesses are subject to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Account Terms

You may be required to provide certain information when creating an account or placing an order.

You agree to:

Provide accurate, complete, and current information.
Keep your account and login information secure.
Not share your account credentials with unauthorized persons.
Notify us if you believe your account has been accessed without authorization.
Use the website only for lawful purposes.

You are responsible for activity conducted through your account.

We reserve the right to suspend or terminate an account where we reasonably believe there has been fraud, misuse, violation of these Terms, or unlawful activity.

2. Pricing and Payment

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. However, changes will not affect an order that we have already accepted, except where permitted by applicable law.

The final amount payable may include:

Product price
Applicable taxes
Shipping or delivery charges
Other applicable charges clearly disclosed before checkout

We accept payment methods made available on our website, which may include:

Credit/debit cards
UPI
Net banking
Wallets
Cash on Delivery, where available
Other payment methods offered at checkout

Payments may be processed through third-party payment providers. We do not generally store complete payment-card credentials on our own servers.

If a payment fails, is reversed, or is not successfully received, we may cancel or hold the order until payment is successfully confirmed.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, prices, and other information displayed on our website are accurate.

However:

Actual product colors may vary depending on your device or screen settings.
Minor differences in appearance, packaging, or specifications may occur.
Product availability may change without notice.
We do not guarantee that every description, image, or specification will always be completely error-free.

If a product is materially different from its advertised description or is defective, your rights under applicable consumer law and our applicable return/refund policy will continue to apply.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities available for purchase.
Discontinue products.
Change product specifications.
Correct pricing or listing errors.
Remove products from our website.

If you purchase a product that subsequently becomes unavailable, we may cancel the affected order and provide an appropriate refund for any amount already paid.

5. Order Acceptance

Placing an order on our website does not automatically mean that the order has been accepted.

After you place an order, you may receive an order confirmation acknowledging that we received your order.

We reserve the right to accept or reject an order for legitimate reasons, including:

Product unavailability
Pricing or listing errors
Payment problems
Suspected fraudulent activity
Incorrect shipping information
Duplicate or unusually large orders
Technical or system errors
Other circumstances permitted by applicable law

If we cancel an order after receiving payment, we will process the applicable refund according to our refund policy and applicable law.

We will not use this section to exclude consumer rights that cannot legally be excluded.

6. Shipping and Delivery

We ship orders to locations displayed as serviceable during checkout.

Estimated delivery times are provided for guidance and may vary depending on:

Delivery location
Product availability
Courier/logistics provider
Weather
Public holidays
Transportation delays
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

Once your order has been dispatched, you may receive tracking information where available.

You are responsible for providing a complete and accurate shipping address and contact information.

If delivery is delayed, we will make reasonable efforts to assist you and provide relevant updates.

Nothing in these Terms limits any rights you may have under applicable Indian consumer protection law. The Consumer Protection (E-Commerce) Rules require e-commerce entities to provide relevant delivery/shipment information and address certain consumer remedies.

7. Returns and Refunds

Returns, replacements, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Depending on the product and circumstances, eligibility may apply to issues such as:

Defective products
Damaged products
Incorrect products
Products materially different from their description
Other situations covered by our applicable return policy or law

Certain products may not be eligible for return where permitted by applicable law, particularly products that are personalized, customized, perishable, hygiene-sensitive, or otherwise specifically identified as non-returnable.

Customers may be required to provide photographs, videos, order details, or other information to help us verify a return or replacement request.

Where a refund is approved, the refund will generally be made through the original payment method or another legally permissible method.

Return Period: [7 days from delivery]

Return Shipping Responsibility: [Customers are responsible for return shipping costs unless the product received is defective, damaged, incorrect, or otherwise eligible for a seller-paid return.]

Refund Processing Time: [5-7 of business days]

We will not refuse legally required remedies for defective, deficient, spurious, misdescribed, or otherwise qualifying products.

8. Order Cancellation

You may request cancellation of an order before it is shipped, subject to our cancellation policy and applicable law.

Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, you may need to follow the applicable return/refund procedure.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded according to our refund policy and applicable law.

9. Prohibited Uses

You agree not to use our website or services to:

Violate any applicable Indian or other applicable law.
Commit fraud or facilitate fraudulent transactions.
Provide false or misleading information.
Attempt to gain unauthorized access to our website or systems.
Interfere with website security or functionality.
Upload malicious software, viruses, or harmful code.
Scrape, copy, reproduce, or commercially exploit website content without permission.
Infringe intellectual-property rights.
Abuse, harass, threaten, or harm our employees, representatives, customers, or other users.
Place fraudulent or unauthorized orders.
Use automated systems to access the website in a manner that interferes with its operation.
Attempt to circumvent security, authentication, or access controls.

We may suspend access or take other appropriate action where we reasonably believe these Terms or applicable laws have been violated.

10. Intellectual Property

Unless otherwise stated, the website and its content—including logos, branding, product images, photographs, graphics, text, designs, and other materials—are owned by or licensed to [veltfix].

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, hosting providers, and other service providers.

We may also provide links to third-party websites.

Third-party services operate under their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of third-party websites that we do not control.

12. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will always be free from errors.
All website content will always be completely accurate or current.
The website will be completely free from technical issues or security threats.

Nothing in these Terms excludes or restricts any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or restricted under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [veltfix] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products.

This may include, where legally permissible, loss of profits, business interruption, loss of data, or other indirect losses.

However, nothing in these Terms is intended to:

Exclude liability that cannot legally be excluded.
Limit statutory consumer rights.
Exclude liability for fraud or other liability that cannot legally be limited.

Our liability, where legally permitted to be limited, will be limited to the amount paid by you for the particular product or service giving rise to the claim.

14. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fires
Epidemics or pandemics
War
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Courier/logistics disruptions
Other events beyond our reasonable control

Where reasonably possible, we will notify affected customers and take reasonable steps to minimize the impact.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of consumer commissions or other authorities that may legally have jurisdiction, disputes arising from these Terms or your use of our website shall be subject to the courts located in:

[Mumbai, Maharashtra, India]

Nothing in this clause prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

16. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the beginning of this document.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to remain effective.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies displayed on our website, constitute the agreement between you and [veltfix] regarding your use of our website and purchase of our products, subject to applicable law.