Refund policy

 

Last Updated: 22/08/2026

At [VELTFIX], we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to help.

Please read the following Return & Refund Policy carefully before requesting a return.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect when delivered.
  • The product is unused, unworn, and in its original condition.
  • The original packaging, tags, labels, accessories, and invoice/order details are available.
  • The return request is submitted within [7 DAYS] of receiving the order.
  • The product meets all other conditions specified in this policy.

Products that have been used, washed, altered, damaged after delivery, or returned without original packaging may not be eligible for a return.

2. Return Timeframe

Return requests must be submitted within [7 DAYS] from the date you receive your order.

To request a return, contact us at [veltfix100@gmail.com] with:

  • Order number
  • Customer name
  • Reason for return
  • Clear photographs/videos of the product, if applicable
  • Photos of the packaging and shipping label for damaged or incorrect items

We may request additional information to verify the return request.

3. Refund Process & Timing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  1. The return will be processed.
  2. The applicable refund amount will be initiated to your original payment method or another available method agreed upon with you.
  3. Refund processing will generally be completed within [24Hr after return product] after the returned product has been received and approved.

The time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider.

Note: Shipping charges, COD charges, or other non-refundable fees may be deducted from the refund where applicable, except where the return is due to our error, such as an incorrect, damaged, or defective product.

4. Exchange Options

Where available, customers may request an exchange for:

  • The same product in a different size or variant; or
  • A replacement for a damaged or defective product.

Exchange requests must be made within [7 DAYS] of delivery and are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within [24 HOURS] of delivery.

Please provide clear photos/videos showing:

  • The product
  • The defect or damage
  • The original packaging
  • The shipping label/order information

After verification, we may provide a replacement, exchange, or full refund, depending on the circumstances.

Customers should not return damaged or defective products without first contacting us and receiving return instructions.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products that have been used, washed, worn, or altered
  • Products damaged due to improper use or handling
  • Products without original packaging, tags, or accessories
  • Products returned after [7 DAYS]
  • Personalized or customized products, unless received damaged or defective
  • Clearance/final-sale products marked as non-returnable
  • Gift cards or other items specifically identified as non-returnable

Additional product-specific restrictions may be mentioned on the product page.

7. Return Shipping Costs

For eligible returns caused by our error—such as receiving a damaged, defective, or incorrect product—[VELTFIX] will cover the applicable return shipping costs or provide appropriate return-shipping instructions.

For customer-initiated returns, such as a change of mind, incorrect size selection, or ordering the wrong product, return shipping costs will be [PAID BY THE CUSTOMER / FREE RETURN SHIPPING], subject to the eligibility requirements of this policy.

We recommend using a trackable shipping service when returning an eligible product, as we cannot be responsible for products lost during return transit when the customer arranges the shipping.

8. Items Lost or Damaged During Return Shipping

If you are responsible for arranging the return shipment, please package the product securely.

If the returned product is lost or damaged during transit due to inadequate packaging or an issue with the customer's chosen shipping service, the refund or exchange may be affected.

9. Cancellation Before Shipment

If you wish to cancel an order, contact us as soon as possible at [veltfix100@gmail.com].

Cancellation requests can only be accepted if the order has [NOT YET BEEN SHIPPED / NOT YET BEEN PROCESSED]. Once an order has been shipped, our standard return policy may apply.

10. How to Request a Return or Refund

To start a return, please contact:

Email: [veltfix100@gmail.com]
Store Name: [VELTFIX]
Return Address: [mukund nagar,p.l.lokhande marg,chembur-400089]

Please include your order number, registered email/phone number, reason for return, and supporting photos/videos where required.

Our customer support team will review your request and provide the next steps.

11. Important Note

We aim to handle every return fairly and transparently. Our goal is to resolve eligible return, replacement, and refund requests as quickly as reasonably possible.