Privacy policy


Last Updated: [22 August 2026]

This Privacy Policy explains how [veltfix] (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

  • Full name
  • Email address
  • Mobile/phone number
  • Billing and shipping address
  • Payment and transaction information
  • Order history
  • Information you provide when contacting customer support

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and products viewed
  • Referring website
  • Date and time of visits
  • Website usage and interaction data

We use this information primarily to improve website functionality, security, and customer experience.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders and provide shipping updates
  • Process payments and refunds
  • Provide customer support
  • Respond to questions, complaints, or requests
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Detect and prevent fraud, unauthorized activity, or security incidents
  • Send promotional communications where permitted by applicable law
  • Comply with legal, regulatory, tax, and accounting requirements
  • Maintain business records and enforce our terms and policies

We will use personal information only for legitimate purposes and in accordance with applicable Indian laws.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small text files stored on your device that can help us:

  • Remember items in your shopping cart
  • Maintain login or session information
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing or advertising
  • Analyze website traffic

You may be able to disable or delete cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

4. Third-Party Services

We may work with trusted third-party service providers to operate our business. These may include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • E-commerce platforms
  • Analytics providers
  • Marketing and advertising platforms
  • Customer support services

These third parties may receive information necessary to provide their services. We expect our service providers to handle personal information appropriately and in accordance with applicable laws and contractual obligations.

Payment Information: Payments may be processed by third-party payment providers. We generally do not directly store your complete debit/credit card, UPI, or banking credentials on our servers. Payment providers process such information according to their own privacy policies and security standards.

Third-party websites or services linked from our website may have their own privacy policies. We are not responsible for the privacy practices of third-party websites that we do not control.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will take appropriate steps as required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services
  • Maintain business and transaction records
  • Resolve disputes and customer complaints
  • Prevent fraud or misuse
  • Comply with applicable legal, tax, accounting, and regulatory requirements
  • Enforce our agreements and policies

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

7. Customer Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information about how your personal data is processed
  • Object to or restrict certain processing activities where applicable
  • Opt out of promotional or marketing communications
  • Raise a complaint regarding our handling of your personal information

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests. Some requests may be subject to legal or regulatory limitations.

8. Marketing Communications

If you have provided appropriate consent or where otherwise permitted by applicable law, we may send you promotional emails, SMS messages, WhatsApp messages, or other marketing communications.

You can request to stop receiving promotional communications by:

  • Using the unsubscribe option included in an email, where available; or
  • Contacting us directly.

Even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, or other services.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Business/Website: [veltfix]
Email: [veltfix100@gmail.com]
Address: [mukund nagar,p.l.lokhande marg,chembur-400089]
Phone:8652353344

We will make reasonable efforts to respond to privacy-related requests within the time period required under applicable law.